Terms Of Service
1. Introduction
By booking our services, you agree to these terms and conditions, forming a legally binding agreement between you and Matthew Benjamin Peteranec trading as Borderland Real Estate Media (ABN 86 547 221 815).
2. Bookings
Bookings may be made via email, phone, text message, in person, or through our online booking platform. All bookings will be entered into our secure client management system (CRM) for efficient handling and tracking.We recommend booking at least 2 days in advance to secure your preferred date and time. Media is delivered digitally via our secure online media delivery platform, providing easy access and download capabilities. All prices are subject to change without notice.
3. Booking Communications
By booking our services, you consent to receiving SMS and email communications regarding your booking. These may include booking confirmations, reminders, updates, and notifications about the delivery of your media. You may opt out of receiving certain communications at any time; however, doing so may impact service delivery or your overall experience. For instance, opting out of SMS and relying solely on email notifications is possible and typically does not strongly affect your experience.
4. Services Provided
We offer professional real estate media services, including but not limited to: Photography, Videography, Floor Plans, Drone Footage, Editing Services
5. Property Presentation
We are not responsible for the presentation of the property and will photograph it as presented at the time of the shoot. Digital decluttering is available as an additional service if the property is not suitably prepared. If upon arrival at the property, a booking cannot be completed due to issues such as excessive clutter or restricted access, a $100 call-out fee may be charged.
6. Payment Terms
An invoice will be issued upon delivery of the media and is payable within 14 days. Late Payments: A 5% late fee per month applies to overdue invoices. Debt Collection: Accounts overdue by 60 days may be referred to a debt collection agency. You will be liable for any additional recovery costs incurred. Private sellers are required to make full payment on the day of the shoot unless alternative arrangements have been agreed upon with Borderland Real Estate Media in advance.
7. Scheduling and Cancellations
Rescheduling:
Reschedules within 4 hours of the booking may incur a $50 fee. Reschedules within 2 hours of the scheduled booking or upon arrival at the property will incur a $100 reschedule fee.
Cancellations:
Cancellations within 4 hours of the booking may incur a $50 fee. Cancellations within 2 hours of the scheduled booking or upon arrival at the property will incur a $100 cancellation fee.
No Shows:
If access to the property is unavailable upon arrival without prior notice, a $100 callout fee will apply.
8. Turnaround Time
Photos, Floor Plans, and Editing Services: Delivered within 24 hours, typically sooner. Videos: Delivered within 72 hours, typically sooner. Advanced Services: Services requiring extensive editing, such as digital decluttering, site plans or virtual staging, may take 24-48 hours. Potential Delays: While we endeavour to meet these timeframes, unforeseen circumstances (high demand periods, technical issues, etc.) may cause delays. Should delays occur, we will notify you promptly and deliver your media as soon as possible.
9. Media Usage Rights
Licence: You receive a non-exclusive licence to use the media solely for marketing the listed property, valid until the property is sold, leased, or withdrawn from the market. Agent Branding Shoots: For media explicitly commissioned for an agent’s personal brand or agency branding purposes, you receive full ownership and unrestricted usage rights upon full payment. Restrictions: Redistribution, resale, or transfer of the media to another agent, agency, or third party is prohibited without our written consent. However, media may be shared with the property owner for personal memento purposes. Ownership: Copyright remains with Borderland Real Estate Media. Unauthorised use may result in legal action.
10. Promotional Use
We retain the right to use the media we capture for marketing and promotional purposes, including our website, social media, and printed materials.
11. Additional Fees
Properties located outside the Brisbane City and Moreton Bay Local Government Areas may incur a $50 travel fee.
12. Liability
Limitations: Our liability is limited to the total amount paid for the service.Indemnity: You indemnify Matthew Benjamin Peteranec T/A Borderland Real Estate Media (ABN 86 547 221 815) against all claims, damages, and liabilities arising from your use of the media.
13. Weather Policy
If weather conditions prevent drone footage or exterior shots, we will reschedule at no additional cost.If the shoot proceeds under poor weather conditions at your request, additional fees will apply for any subsequent reshoots.
14. Privacy and Data Protection
Data Collection: We collect personal information solely to provide our services.Privacy Policy: Please refer to our Privacy Policy for further details on data handling.
15. File Storage and Access
Files will be available for 60 days via the link provided.It is your responsibility to download, save, and back up the files within this period.
16. Governing Law
These terms are governed by the laws of Queensland, Australia.
Any disputes are subject to the exclusive jurisdiction of Queensland courts.
17. Amendments
We reserve the right to update these terms at any time. Changes will become effective upon posting on our website.
18. Dispute Resolution
We encourage you to contact us directly if you have a dispute or concern regarding our services. We are committed to resolving any issue in good faith, fairly, and promptly.
19. Contact Information
Borderland Real Estate Media: Matthew Benjamin Peteranec T/A Borderland Real Estate Media (ABN 86 547 221 815). Email: matt@borderlandrealestatemedia.com.
Last Updated: 18th March 2025